News and tips for supporting the 7000+ businesses who rely on Orchid’s Sage add-ons.
(Note: Links to KnowledgeBase and other partner-only resources will require you to log in to our website.)

Nathalie’s Postcard from TPAC in Toronto

Nathalie from Orchid shares her key takeaways from the recent TPAC North America conference.

EFT Processing (for Sage Intacct) - News:

Our latest release fixes an intermittent issue with DestBIC and DestBSB fields
We've updated our Ordering & Renewal FAQs for our Sage Intacct modules

Tips & Support:

Tip: We've published a short video on Importing EFT Bank records
Tip: View running totals of selected records, and other tips for Using Orchid EFT Screens

(Sage 300) Product News:

All Modules: We've updated our Ordering & Renewal FAQs for Sage 300 modules
Bin Tracking: Our latest release improves the auto-pick process when updating an O/E Shipment multiple times

Tips for:

EFT Processing & Extender: You can use our EFT PGP Encryption Extender App to encrypt files before sending to your bank
Bin Tracking: Using Customized Forms that include Bin details
Notes: Set up O/E notes for Customer and Ship-To Locations
Report Runner & Process Scheduler: How to refresh Financial Reports automatically using Process Scheduler
Extender (Developer): Tip for adding files to a module

Support:

EFT Processing: This SFTP help page explains how to set up "SFTP with Key File" as your output destination
Extender (Developer): Cause of "Error loading script" message after an upgrade
Information Manager: Troubleshooting Web Screen issues for Notes & Document Management Link