Articles

“Just trying to keep my customers satisfied” was an admirable goal back in 1970, but the world has moved on. We now need to create Raving Fans and Promoters if we are to survive and thrive in a more competitive marketplace. Here are some insights into what drives customer satisfaction, and where to start if you want to stand out from the pack.

We've watched the famous fireworks on Sydney Harbour, popped the Champagne corks, and spent a relaxing few days with family and friends. We're now back on deck, and ready to hit the ground running for 2018.

Sage has just announced the North American winners of their prestigious CEO Circle award for 2017. We were thrilled to see so many Sage 300 partners recognized, and delighted to note that each of them is also a supporter of Orchid products.

Any business that uses an ERP system like Sage 300 has already taken a significant step down the road of Business Process Automation, but Orchid's add-on modules can help them move into the fast lane.

Software Assurance is a vital, but often misunderstood, component of software pricing. Some may resent ongoing payments after the initial purchase, but we assure you there is nothing slimy about it!

Robert Lavery fell in love with Orchid's Inter Entity Transactions module, and it's an affair that has stood the test of time. With his permission, we've dusted off an article he wrote in 2005, shortly after Inter Entity was launched.