Management by Exception, or MBE, is widely regarded as best practice when it comes to business or project management. The core tenets are that:
- Staff are empowered to get on with their jobs, without being micromanaged.
- Management only get involved when something is identified as deviating from the expected range.
Depending on your textbook of choice the terminology may differ, but you can be pretty certain that any MBE regime will comprise a variant of the following:
- Define: You have to define what you consider to be 'normal' before you can start identifying exceptions.
- Identify: Put processes or systems in place, preferably automated, to flag conditions that sit outside that target range.
- Escalate: Having identified an exception, make sure the right people find out about it as soon as possible.
- Investigate: This implies having the right data, tools and skills to understand the nature and cause of the exception.
- Remediate: This is where managers earn their stripes. (If the investigation reveals no further action is required, you may need to refine your model...return to Step 1!)
Read on for examples of how Orchid products can help you define, identify, escalate and investigate exception conditions.